What are Non-Payment Cancellations?
Amazing Dave
Last Update 10 months ago
Registration and payment are separate operations.
After you begin the registration process for an event or court rental, you have approximately 15 minutes in which to fully complete payment.
If you fail to successfully complete payment within that 15 minute period, your attempted registration will be cancelled. We will attempt to notify you in such circumstances.
Why does this happen?
The most common reason for non-payment cancellation is simply neglecting to complete ALL payment steps at the check out stage.
Non-payment cancellation will also occur if your credit card on file is rejected during payment processing. This may be for any reason, but is frequently due to insufficient funds or the card having been compromised or cancelled.
Please keep your account payment profile up to date. How do I update my account credit card information?
How can I be sure that I have successfully completed registration AND payment for an event or court rental?
Events and court rentals are subject to availability.
If your event registration/court rental fails due to non-payment and you subsequently attempt re-registration or rental, there is no guarantee that availability will still exist.
After you begin the registration process for an event or court rental, you have approximately 15 minutes in which to fully complete payment.
If you fail to successfully complete payment within that 15 minute period, your attempted registration will be cancelled. We will attempt to notify you in such circumstances.
Why does this happen?
The most common reason for non-payment cancellation is simply neglecting to complete ALL payment steps at the check out stage.
Non-payment cancellation will also occur if your credit card on file is rejected during payment processing. This may be for any reason, but is frequently due to insufficient funds or the card having been compromised or cancelled.
Please keep your account payment profile up to date. How do I update my account credit card information?
How can I be sure that I have successfully completed registration AND payment for an event or court rental?
- Check that you have received a receipt for payment (not just registration).
- Check your CourtReserve Dashboard for your upcoming events/rentals. Don't see your event/rental listed? Maybe your registration has already been cancelled due to non-payment.
- Check your CourtReserve Dashboard for your upcoming events/rentals. If you see a red $ sign against an entry, you have not completed payment and cancellation of your registration is imminent.
- Monitor notifications/message from us - we will attempt to notify you of non-payment cancellations; these will be issued approximately 15 minutes after your initial registration attempt.
- Check your transaction history
Events and court rentals are subject to availability.
If your event registration/court rental fails due to non-payment and you subsequently attempt re-registration or rental, there is no guarantee that availability will still exist.