How do refunds work?
Amazing Dave
Last Update há 2 meses
Cancellation of court rentals by you:
In order to be eligible for a refund (credit), court rentals involving any of the following must be cancelled at least 72 hours before the scheduled start time:
- Three or more indoor courts (indoor courts #1 thru #5 inclusive)
- Three or more outdoor courts (outdoor courts #13 thru #16 inclusive)
- Five or more outdoor courts (outdoor courts #1 thru #12 inclusive)
Rentals involving fewer courts must be cancelled at least 12 hours before the scheduled start time in order to be eligible for a refund (credit). Cancellation notice for special event rentals may differ and will be agreed separately.
If you are unable or unwilling to perform court rental cancellations for yourself, we must be in receipt of your notice to cancel within the relevant time periods specified above.
Withdrawal from scheduled group play events by you:
In order to be eligible for a refund (credit), you must cancel your spot in a scheduled group play event at least 12 hours before its scheduled start time.
If you are unable or unwilling to perform such a cancellation for yourself, we must be in receipt of your notice to cancel your spot in a scheduled group play event at least 12 hours before its scheduled start time.
Please review the FAQs for guidance on cancellation of event registrations.
Withdrawal from scheduled lessons & clinics by you:
In order to be eligible for a refund (credit), you must cancel your spot in a scheduled lesson or clinic at least 24 hours before its scheduled start time.
If you are unable or unwilling to perform such a cancellation for yourself, we must be in receipt of your notice to cancel your spot in a scheduled lesson or clinic at least 24 hours before its scheduled start time.
Withdrawal from tournaments or other special events by you:
Cancellation terms for these event types vary. Please check with the tournament director or event organizer for specific information. You are advised to check on the specific cancellation terms prior to registration.
Event cancellation by us:
We will provide as much notice as possible when cancellation occurs. However, certain cancellations, such as those due to weather or lack of registrants for example, may be at short notice due to their nature. Although we will attempt to notify you of cancellation, it is your responsibility to check that your event or rental is still scheduled per your original registration or reservation.
When we cancel events, refunds (credits) will generally be processed automatically.
Reimbursement & Refund Policy:
Eligible refunds (credits) will be processed automatically, usually within 48 hours, and no action is required on your part. Per the terms and conditions of event and rental registration, to which all members have agreed, refunds are issued as credits to a player’s CourtReserve account. CourtReserve account credit is the default payment method at check out for event registrations and court rentals etc. Specific notifications regarding refund activity are not typically sent out.
In order to be eligible for a refund (credit), court rentals involving any of the following must be cancelled at least 72 hours before the scheduled start time:
- Three or more indoor courts (indoor courts #1 thru #5 inclusive)
- Three or more outdoor courts (outdoor courts #13 thru #16 inclusive)
- Five or more outdoor courts (outdoor courts #1 thru #12 inclusive)
Rentals involving fewer courts must be cancelled at least 12 hours before the scheduled start time in order to be eligible for a refund (credit). Cancellation notice for special event rentals may differ and will be agreed separately.
If you are unable or unwilling to perform court rental cancellations for yourself, we must be in receipt of your notice to cancel within the relevant time periods specified above.
Withdrawal from scheduled group play events by you:
In order to be eligible for a refund (credit), you must cancel your spot in a scheduled group play event at least 12 hours before its scheduled start time.
If you are unable or unwilling to perform such a cancellation for yourself, we must be in receipt of your notice to cancel your spot in a scheduled group play event at least 12 hours before its scheduled start time.
Please review the FAQs for guidance on cancellation of event registrations.
Withdrawal from scheduled lessons & clinics by you:
In order to be eligible for a refund (credit), you must cancel your spot in a scheduled lesson or clinic at least 24 hours before its scheduled start time.
If you are unable or unwilling to perform such a cancellation for yourself, we must be in receipt of your notice to cancel your spot in a scheduled lesson or clinic at least 24 hours before its scheduled start time.
Withdrawal from tournaments or other special events by you:
Cancellation terms for these event types vary. Please check with the tournament director or event organizer for specific information. You are advised to check on the specific cancellation terms prior to registration.
Event cancellation by us:
We will provide as much notice as possible when cancellation occurs. However, certain cancellations, such as those due to weather or lack of registrants for example, may be at short notice due to their nature. Although we will attempt to notify you of cancellation, it is your responsibility to check that your event or rental is still scheduled per your original registration or reservation.
When we cancel events, refunds (credits) will generally be processed automatically.
Reimbursement & Refund Policy:
Eligible refunds (credits) will be processed automatically, usually within 48 hours, and no action is required on your part. Per the terms and conditions of event and rental registration, to which all members have agreed, refunds are issued as credits to a player’s CourtReserve account. CourtReserve account credit is the default payment method at check out for event registrations and court rentals etc. Specific notifications regarding refund activity are not typically sent out.